Filed under Treating the customer

Have You Seen This Purse?

Have You Seen This Purse?

Well, I did it again.  Saw a purse that I totally loved but kept waiting for it to go one sale and now it’s…Gone!  Really Gone! So I emailed LuckyBrand asking if they had the purse anywhere.  I thought it was super cool of them to respond within 24 hours.  Great job Luckybrand for being responsive, … Continue reading

The Next Picasso!

The Next Picasso!

I was trying to think of something to do for my best friend’s birthday and had read about a place in Walnut Creek, CA called Cabernet and Canvas . It’s place where you paint your very own canvas art all while you are sipping wine.  I checked out their website and it was very user friendly. … Continue reading

Mendocino Experience – Part 2

Mendocino Experience – Part 2

Yesterday, I told you how we decided to go to Mendocino last minute and had a wonderful experience with an innkeeper that referred us to the Joshua Grindle House .  To be honest, the price was a lot higher than we had planned on paying but decided to go look at the Joshua Grindle House anyway. … Continue reading

Mendocino Experience

Mendocino Experience

Recently went to Mendocino and had a great customer service experience there.  I’ve lived in California all my life so I’m embarrassed to say this was the first time I had traveled up Highway 1.  Amazing!!!  I highly recommend it. It’s a drive you will never forget. The trip was kind of last-minute so we … Continue reading

Say Cheese

Say Cheese

I just had the best experience getting my headshots done that I couldn’t wait until I got home to write about it.  I needed some updated corporate shots and called around to get some recommendations.  I was given the name Lisa Keating Photography in Berkeley, CA by some local theater folks. As soon as I … Continue reading

Hours of Operation

Hours of Operation

I live in a small town and one the frustrations of the small businesses in town are the hours.  There was a certain cafe that my husband and I wanted to eat at but every time we went there, it was closed.  After the third visit and it was closed again, we studied the hours. … Continue reading

Need a Lift?

Need a Lift?

Sometimes when you write a blog you get to know people more than you want.  You are now going to find out that I recently went bra shopping. It was time to retire the old bra and get a new one.  You know it’s time when your husband is telling you “You need to go … Continue reading

Ho!  Ho!  Ho!

Ho! Ho! Ho!

Christmas shopping gave me a lot of opportunities to evaluate customer service. Overall I was very impressed with the service I was provided.  Most of the stores seemed very prepared for the crowds.  Here are some random thoughts on my experience. JC Penney’s did a great job ringing up my items quickly. They usually had … Continue reading

Wow em!

Wow em!

I just read the best customer service book and everyone in business should read it.  It’s small and easy to read, but it has a powerful and motivating message.  It’s called The How of WOW! by  John Murphy. This book has ten great tips on creating exemplary customer service.  It’s full of great advice, examples, and … Continue reading