Filed under Retail

Have You Seen This Purse?

Have You Seen This Purse?

Well, I did it again.  Saw a purse that I totally loved but kept waiting for it to go one sale and now it’s…Gone!  Really Gone! So I emailed LuckyBrand asking if they had the purse anywhere.  I thought it was super cool of them to respond within 24 hours.  Great job Luckybrand for being responsive, … Continue reading

Need a Lift?

Need a Lift?

Sometimes when you write a blog you get to know people more than you want.  You are now going to find out that I recently went bra shopping. It was time to retire the old bra and get a new one.  You know it’s time when your husband is telling you “You need to go … Continue reading

Ho!  Ho!  Ho!

Ho! Ho! Ho!

Christmas shopping gave me a lot of opportunities to evaluate customer service. Overall I was very impressed with the service I was provided.  Most of the stores seemed very prepared for the crowds.  Here are some random thoughts on my experience. JC Penney’s did a great job ringing up my items quickly. They usually had … Continue reading

Wow em!

Wow em!

I just read the best customer service book and everyone in business should read it.  It’s small and easy to read, but it has a powerful and motivating message.  It’s called The How of WOW! by  John Murphy. This book has ten great tips on creating exemplary customer service.  It’s full of great advice, examples, and … Continue reading

Potty Mouth

Potty Mouth

I’m not sure how I feel about bathroom attendants.  This surprises me because I’m usually head over heals about exceptional customer service, but this maybe crossing the line. I recently had to fly to North Carolina for a work trip.  It’s a five hour flight so as can imagine when I landed I headed to … Continue reading

Please Add Ginkgo to my Shopping List

Please Add Ginkgo to my Shopping List

I am loving my local Safeway’s customer service.  Maybe it’s because they see me there so often, but they always have a cheerfulness and willingness to help. I dig that! Recently I had a $10 off coupon to use at Safeway and it was expiring that day.  The checker, Danny, rang me up and asked … Continue reading

Be Chic

I have to give a shout out to J. at Be Chic Boutique in Benicia.  I went in to purchase a shirt and was thrilled with the customer service that J. gave me.  She greeted me with a smile, offered her help, and gave me some great suggestions. I really liked that she wasn’t pushy … Continue reading