The Next Picasso!

The Next Picasso!

I was trying to think of something to do for my best friend’s birthday and had read about a place in Walnut Creek, CA called Cabernet and Canvas . It’s place where you paint your very own canvas art all while you are sipping wine.  I checked out their website and it was very user friendly. … Continue reading

Mendocino Experience – Part 2

Mendocino Experience – Part 2

Yesterday, I told you how we decided to go to Mendocino last minute and had a wonderful experience with an innkeeper that referred us to the Joshua Grindle House .  To be honest, the price was a lot higher than we had planned on paying but decided to go look at the Joshua Grindle House anyway. … Continue reading

Say Cheese

Say Cheese

I just had the best experience getting my headshots done that I couldn’t wait until I got home to write about it.  I needed some updated corporate shots and called around to get some recommendations.  I was given the name Lisa Keating Photography in Berkeley, CA by some local theater folks. As soon as I … Continue reading

Hours of Operation

Hours of Operation

I live in a small town and one the frustrations of the small businesses in town are the hours.  There was a certain cafe that my husband and I wanted to eat at but every time we went there, it was closed.  After the third visit and it was closed again, we studied the hours. … Continue reading

Movin’ On Up!

Movin’ On Up!

Recently I had to move and was dreading it. Moving is one of the top ten things I hate doing.  I always feel bad because when people post on Facebook they need help moving I never post, “I’ll be right over!” I was thrilled when my husband said we need to hire movers.  We called … Continue reading

Need a Lift?

Need a Lift?

Sometimes when you write a blog you get to know people more than you want.  You are now going to find out that I recently went bra shopping. It was time to retire the old bra and get a new one.  You know it’s time when your husband is telling you “You need to go … Continue reading

Ho!  Ho!  Ho!

Ho! Ho! Ho!

Christmas shopping gave me a lot of opportunities to evaluate customer service. Overall I was very impressed with the service I was provided.  Most of the stores seemed very prepared for the crowds.  Here are some random thoughts on my experience. JC Penney’s did a great job ringing up my items quickly. They usually had … Continue reading

Wow em!

Wow em!

I just read the best customer service book and everyone in business should read it.  It’s small and easy to read, but it has a powerful and motivating message.  It’s called The How of WOW! by  John Murphy. This book has ten great tips on creating exemplary customer service.  It’s full of great advice, examples, and … Continue reading

Please Add Ginkgo to my Shopping List

Please Add Ginkgo to my Shopping List

I am loving my local Safeway’s customer service.  Maybe it’s because they see me there so often, but they always have a cheerfulness and willingness to help. I dig that! Recently I had a $10 off coupon to use at Safeway and it was expiring that day.  The checker, Danny, rang me up and asked … Continue reading

Keep it Clean

Keep it Clean

When you leave a restaurant should you feel like you need to wash your hands? That’s how I felt recently when visiting a local pizza place.  Now this particular pizza place caters to children so that may be why it was a little messier than other restaurants but my husband and I went there for … Continue reading

Hello, Is It Me You’re Looking For?

Hello, Is It Me You’re Looking For?

The way you answer your phone is often the first impression people get of your business. When I answer the phone I often do the following: – Smile. I may look like a nut case but it makes me happy. – Stand up. This makes my voice fuller and richer sounding. – Answer in the … Continue reading

The Way a Pedicure Should Be Given.

The Way a Pedicure Should Be Given.

I love getting pedicures.  I would even skip doing my hands, hair, and a few Starbucks to have enough money to get a pedicure.  I was always happy with the pedicures I received from various salons until I went to Arian Salon in Benicia. This is the way a pedicure should be given. In my last … Continue reading